COVID-19 Important information

Dear Member

For over 50 years, our priority at Posadas has been to make your vacations and business trips memorable experiences. This has been possible thanks to your trust and loyalty.

With the arrival of COVID-29, we are all going through a complicated time––in our country, and in the entire world. In this context, we find ourselves in the process of implementing a series of actions and policies to guarantee your health and safety in order to continue being able to host our guests.


For us, it is important that you feel safe when you plan or make reservations for your next stay. For any questions that may arise, Fiesta Americana Vacation Club ACCESS members can contact us via email at, or call our toll-free number 1 (855) 233-1860 from US and Canada or +52 (443) 113-1490 from the rest of the world. If you made your reservation using partner points with third parties, other than Fiesta Americana Vacation Club ACCESS, the cancellation must comply with the policies of the third parties.


We understand any uncertainty that you may have about COVID-19 and for this reason we have put into effect new cancellation policies in our Live Aqua, Grand Fiesta Americana, Fiesta Americana, The Explorean, Fiesta Inn, Gamma, and one hotels.

Starting March 13 and until April 30, 2020, you can cancel with no fee up to 24 hours before your arrival. If your case does not fit in these stipulations, we will review it in a timely manner to try to offer a better solution. We also have flexibility to modify the dates of your reservations for your trip.

This period may be extended depending on the indications by authorities and the evolution of the pandemic.


Additionally, we will closely follow the official information and recommendations issued by the World Health Organization (WHO) and the Ministry of Health. Accordingly, in preparation for and prevention of the spread of COVID-19, we have activated the following measures in all of our hotels:

  • Continual cleaning of public spaces and high contact surfaces such as phones, pens, computers, doorknobs, remote controls, light switches, etc.
  • Reinforcement of proper hand washing techniques with alcohol, soap and water.
  • Hand sanitizer availability in all public areas.
  • Implementation of strict hygiene protocols related to the preparation of food and beverages, such as the use of masks by staff when preparing dishes.
  • Continuous modification of food and beverage services in accordance with current food safety recommendations.

Likewise, we would like to highlight that our hotels are governed by strict international and national protocols related to sanitary and hygiene regulations, and comply with quality certifications such as the "Cristal International Standards" and the "H Distinction" awarded by the Secretary of Tourism and the Secretary of Health in Mexico.


Information is the key to understanding and preventing a crisis. So, here we offer you different services to address concerns, including access to a primary care doctor immediately available in all our hotels, as well as alliances with the best health institutions in each destination, in case you require specialized attention.

At this time, it is essential to be informed and adopt the measures recommended by the competent authorities. For this reason, we urge you to contact the Pan American Health Organization at 1 (809) 562-5119 and the Mexican Ministry of Health at +52 (55) 5132-1250 for additional information related to COVID-19.

You and your family’s health will always be our priority which is why we will continue to monitor the information generated about COVID-19 and implement any additional measures within our hotels to assure your wellbeing.

We are proud to continue offering you the best and safest experiences in our 180+ hotels in Mexico and the Caribbean. Together, taking the appropriate preventive measures and taking care of each other, we will face and get through this difficult time.

José Carlos Azcárraga
Posadas CEO